HMRC’s Copilot Rollout & What This Means for Managed IT Services

In a landmark move for digital transformation in the UK public sector, HM Revenue & Customs (HMRC) has begun rolling out Microsoft 365 Copilot to 32,000 employees, with plans to scale to 50,000 by 2026. This initiative part of the government’s “AI for All” strategy is designed to boost productivity, streamline workflows, and embed responsible AI practices across departments.

At Wyvern Business Systems, this shift is more than a headline it’s a signal of what’s next for businesses relying on managed IT services to stay competitive and compliant in a rapidly evolving digital landscape.

Copilot: A New Era of Productivity

Copilot isn’t just another AI tool. It’s embedded directly into Microsoft Word, Excel, Outlook, and Teams, allowing users to summarise emails, draft documents, and interrogate internal data all while keeping sensitive information securely within the organisation’s tenant. 

A government trial involving 20,000 civil servants showed an average time saving of 26 minutes per day, equating to nearly two weeks of recovered productivity per employee per year. Over 70% of users reported spending less time on mundane tasks and more time on strategic work. [assets.pub...ice.gov.uk] [ai.gov.uk]

Why This Matters for Wyvern Business Systems

As a trusted provider of managed IT support services, Wyvern is uniquely positioned to help clients harness the full potential of AI tools like Copilot. Our expertise in IT managed services ensures that businesses from SMEs to large enterprises can integrate Copilot securely, efficiently, and with minimal disruption.

Our recent internal rebrand emphasised the importance of flexible IT solutions that empower teams to succeed. Copilot aligns perfectly with this vision, offering a proactive path to business growth, new career opportunities, and enhanced customer service levels. 

Managed IT Services: The Backbone of AI Adoption

Implementing AI tools requires more than licences it demands robust infrastructure, data governance, and ongoing support. That’s where Wyvern’s managed IT service providers come in.

We offer:

• Customised deployment strategies for AI tools.
• Training and support to ensure staff adoption.
• Security-first integration to protect sensitive data.
• Scalable solutions for businesses of all sizes.

Whether you're looking for managed IT services for small businesses or enterprise-grade support, Wyvern delivers the agility and reliability needed to thrive in the AI era.

Looking Ahead: AI, Accessibility, and Inclusion

One of the most exciting findings from the Copilot trial was its positive impact on users with accessibility needs. As a company deeply committed to inclusive technology through our assistive tech offerings and ergonomic solutions, Wyvern sees AI as a powerful tool to enhance equity and inclusion in the workplace.

Final Thoughts

HMRC’s Copilot rollout is a clear signal: AI is here to stay. For businesses, the question isn’t whether to adopt AI, it’s how to do it responsibly and effectively.

At Wyvern Business Systems, we’re ready to guide you through this transformation with our full suite of managed IT services, from deployment to support and beyond.

Let’s talk about how Copilot and Wyvern can help your business work smarter, faster, and more inclusively.