Our managed IT packages typically include but not limited to: 

• Help desk and technical support 

• Cybersecurity solutions 

• Cloud services and migration 

• Network monitoring and management 

• Data backup and disaster recovery 

• Hardware and software procurement 

• Remote and onsite support 

We implement a multi-layered cybersecurity strategy including firewalls, endpoint protection, email filtering, vulnerability assessments, and user training to ensure comprehensive protection.

While standard support hours are during business hours, we offer 24/7 monitoring and emergency support options depending on the service level agreement (SLA).

Response times are tiered based on severity: 

• Critical issues: Response within 1 hour 

• High priority: Within 4 hours 

• Medium: Within 8 hours 

• Low: Within 24 hours 

Clients can submit tickets via our support portal, live chat, email, or phone. Tickets are triaged, assigned to technicians, and tracked through to resolution with regular updates.

We have extensive experience supporting clients in education, healthcare, legal, and small-to-medium enterprises, with tailored solutions for each sector specialising in inclusivity for businesses.

Yes, we’re happy to provide references and case studies upon request to demonstrate our success in similar environments.

We prioritise long-term partnerships and align our IT strategy with your business objectives through regular business reviews and business support for future plans. 

Yes, all managed services are governed by a detailed SLA outlining response times and performance metrics.

Contracts are typically in annual increments but can be customised to suit your business needs. Get in contact by calling 01432 271 233 or email enquiries@wbs.co.uk (or link to the contact form).

Pricing is transparent and based on a per-user or per-device model. We ensure all costs are outlined upfront with no hidden fees. Get in contact by calling 01432 271 233 or email enquiries@wbs.co.uk (or link to the contact form).

By consolidating services, optimising infrastructure, and preventing downtime, we help reduce operational costs and improve efficiency. We only provide products and services you need. 

Our onboarding includes: 

Absolutely. Our services are designed to scale with your business, whether you're adding users, locations, or new technologies.

We provide remote deployment, cloud infrastructure, and local support partnerships to support geographic expansion.

We assess your needs, test the services in a test environment and manage full rollouts with minimal disruption.

Yes, we support secure remote access, collaboration tools, and endpoint management for hybrid teams.

We support major vendors like Microsoft, Dell, HP, Netgear, and recommend solutions based on your specific needs. We also Partner and resell other manufactures products and services to ensure maximum support.

We use automation for patch management, monitoring, ticket routing, and reporting to improve efficiency and reduce errors.

Yes, including Microsoft 365, Azure, and hybrid cloud. Benefits include scalability, cost savings, and remote access.

We manage LAN/WAN, firewalls, VPNs, wireless networks, and server infrastructure with proactive monitoring and maintenance.